Aston University Day Hospital welcomes comments, suggestions and complaints from patients and their families. In some cases, there may be complaints and you are encouraged to use our complaints procedure for any matters that are of concern to you.  AALS has a clearly defined policy and procedure for complaints which can be found on all literature and on the home page of our website, or can be accessed by asking any member of staff. All complaints are taken seriously, and provide an opportunity to see how services can be improved.

If a patient feels disappointed with any part of our service they are advised to see the Registered Manager to discuss their concerns.

If the complaint is of a serious nature we request that it be put in writing and sent to:
Registered Manager, Aston University Day Hospital, Aston Triangle, Birmingham B4 7ET. 
The complaint will be acknowledged within two working days and a detailed response will be sent within twenty days.

If a patient is not happy with the response they receive then a further letter of complaint can be sent to:
Managing Director, Aston University Day Hospital, Aston Triangle, Birmingham, B4 7ET. 
The complaint will be acknowledged within two working days and a detailed response will be sent within twenty days.

In the unlikely event that we are unable to resolve your complaint, you will be advised on how to take the matter forward.

You can also complain directly to the Healthcare Commission at:
Healthcare Commission, 1st Floor, 1 Friars Gate, 1011 Stratford Road, Solihull, B90 4BN
Telephone: 020 7448 9200

Aston University Day Hospital will shortly be registered with the Independent Health Care Advisory services which deals with consumer complaints.

All complaints received are systematically recorded and reviewed regularly to ensure a high standard of care is maintained.